Protect Yourself from Tire Kickers Part 2
- At January 27, 2012
- By Vincent T.
- In Calgary Web Design
Dealing with tire kickers can be a breeze when done right. In every industry, it’s inevitable to encounter these people every once in a while.
Read ahead, and I’ll give you some tips on how to avoid and deal with tire kickers. Be sure to read part 1 so you won’t miss out on anything.
How to deal with tire kickers when you meet one
These are a few ways to deal with them so that they won’t waste too much of your time:
1. Respond with a very short answer to their questions. But answer politely to their questions and don’t give them a chance to stick around any longer if you feel that they have no intention of buying from you anyway. I remember one time a prospect buyer told me stories about his life for more than 2 hours without even buying anything. What a big waste of time!
2. If you think that they will be a problem for you, try to refer them to other establishments instead so you won’t have to be concerned anymore. This especially works if they keep on comparing you to your competition.
3. Never send them a message that you’re desperate to make a sale from them. It’s just not worth it.
4. Never show them that you’re irritated or angry because they will do the same to you a thousand fold. I know many that stoop to sharing their bad experience in forums or writing an awful review in their blog about your company.
5. Remember that no matter what they say, you haven’t made a sale yet if you haven’t received the payment. Hundreds of people have told me that they are going to buy my products next week, but it never pushes through.
6. Listen to your prospects first. Use your intuition to decide if you want to discuss more details about your services because some people may not even be interested in what you have to offer.
7. Learn when to let go of your prospect. Don’t feel bad about it because these things happen on a normal basis.
There are some cases where tire kickers eventually become buyers – so don’t give them a cold shoulder immediately after you see the warning signs. Deal with them politely even if you know that they are a tire kicker.
How to avoid tire kickers
Tire kickers have a habit of asking a lot of questions. I know that it’s very unproductive to answer the same questions over and over again.
Listed below are just some solutions that worked for me that you might also want to apply in your company:
1. Ensure that specific details of your products and services are visible either in your advertisement or in your website. This includes the features, delivery, payment methods, contact information, office location, return policy, lead time, product photos, and others.
2. Make all your prices visible to immediately filter out those you aren’t interested.
3. Try to provide a FAQ page in your website so that they can just read through all the questions so you won’t have to answer hundreds of inquiries every day.
Congratulations! If you followed all these steps, tire kickers might not bother you anymore. You’ll have more filtered buyers that will make you money.
In part 3, I will discuss common phrases used by tire kickers and I will explain what each phrase means.
Vincent T.
Vincent is our lead developer racking up over seven years of development experience at WYK Web Solutions Calgary. With over 7 years experience in Online Marketing, SEO and Content Management Systems development (Joomla!, WordPress & Drupal), a proponent of WordPress and Open Source technologies, Vincent spends most working hours pushing Joomla!, WordPress & Drupal to their limits. A highly technical developer, Vincent also has a passion for IT providing a diverse skill set in database management (PHP, and MYSQL), Web hosting, and IT support. In his spare time Vincent enjoys visiting Alberta’s stunning Rocky Mountains and testing the latest high-tech gadgets. You can contact him at 587-333-4932.
Follow Me:
